What happens if I forget to put my bins by the curb?

Contact us as soon as possible via phone, text, email, or live chat. We will work diligently in rescheduling your service the next time we are in your area.

What if I don't want to reschedule? Can I get a refund?

If Space City arrives at your home and your cans are not out, there is a service fee of $27.50. If you would like to skip a service, you must reach out 48 hours prior to the service to receive a refund.

What if the city does not pick up trash and recycling?

No worries, this happens from time to time. Contact us as soon as possible. We will work diligently in rescheduling your service the next time we are in your area.

Why is my monthly service date sometimes at the beginning of the month, and sometimes at the end of the month?

Sometimes we adjust our schedule to align with the city's holiday schedule. We will get you back on track once the holidays are over.

What if I am a previous client and would like to reinstate my services, do I need to fill out a new form online?

No, you can give us a call, chat, text, or email and our team will review your profile and let you know if we need any additional information from you.

What if my HOA does not allow my bins to stay out by the curb for longer than 24 hours?

We have had clients in the past reach out to their HOA and get approval to have your bins out on the day of service. If this is not possible, please coordinate a resolution with our team by reaching out to us via phone, email, text or live chat.

When will I be billed?

All clients are billed on the 28th of the month before their service. For example, if your service is scheduled in November, you will be billed for that service on October 28th.

How do I know if my have been cleaned?

You will receive an email confirming your job has been completed. Please leave your bins out until you receive that email. ALL clients that bring there bins in before service will be skipped and considered non-refundable.

How long should I leave my bins by the curb?

Depending on traffic on the day of your service our drivers can arrive between 8 am – 8 pm, we ask that you verify that you have received a confirmation email prior to pulling your bins in.